Information
Seller, delivery, terms, returns and privacy for Colorway. Read this before ordering a PlayStation 5 or DualSense.
About Colorway
We sell PlayStation consoles, controllers and accessories online. THECOLORWAY LIMITED sells and invoices customer orders. Customisation, dispatch and returns are handled in Lublin, Poland, with INTROPAK. The UK address below is the seller’s registered office; orders ship from Poland. Colorway is an independent retailer and customisation studio, not affiliated with Sony Interactive Entertainment. PlayStation and PS5 are trademarks of their respective owners.
Seller and payment recipient
THECOLORWAY LIMITED Registered office: 71-75 Shelton Street Camden WC2H 9JQ United Kingdom Company number: 17542601 matigeru826@gmail.com
Companies House · 17542601 ↗Dispatch and returns — Poland
"INTROPAK" A. PAŚNIKOWSKI, L. PAŚNIKOWSKA, T. PAŚNIKOWSKI SPÓŁKA JAWNA ul. Podchorążych 13 20-811 Lublin Polska NIP: 7121020577 KRS: 0000760469 · REGON: 430198348 matigeru826@gmail.com
Contact & customer service
For questions before ordering, delivery help, returns or faulty items, email us. Include your order reference if you have one. Return instructions and costs are explained in our returns policy.
Returns →Delivery
Ships from Poland. Free delivery: Sweden, Norway, Denmark, Finland, Austria, Poland, Germany, France, the Netherlands, Belgium and Luxembourg.
Terms of sale
Terms of sale — updated 27 October 2026 Seller THECOLORWAY LIMITED, 71-75 Shelton Street, Camden, WC2H 9JQ, United Kingdom. Customer service: matigeru826@gmail.com. Payments are collected by the seller through Stripe. Dispatch and returns are handled in Poland at "INTROPAK" A. PAŚNIKOWSKI, L. PAŚNIKOWSKA, T. PAŚNIKOWSKI SPÓŁKA JAWNA, ul. Podchorążych 13, 20-811 Lublin, Polska. The two businesses are identified separately on this page. Products and orders Check the model, storage, disc-drive configuration, compatibility and included items on the product page. Accessories shown in illustrations are included only when specified. Customisation previews illustrate the selected finish; the chosen options are recorded with the order. You can review quantities, addresses and the total before payment. The final payment button places an order with an obligation to pay. A pending payment is not confirmation that payment succeeded. Contact us with your order reference if you need help. Prices and payment Prices are displayed in the currency selected for the delivery country. The checkout shows item prices, discounts, delivery and the amount charged by Colorway. Delivery is free to Sweden, Norway, Denmark, Finland, Austria, Poland, Germany, France, the Netherlands, Belgium and Luxembourg. Available payment methods depend on Stripe, country, currency and eligibility. Your bank may apply its own currency-conversion fees. Import taxes or clearance charges may apply for Norway; free delivery refers to the shipping charge. Delivery Orders dispatch from Poland to the address entered at checkout. Preparation and estimated transit information appear on the website; personalised products may need additional preparation. Notify us promptly of an incorrect address or delivery problem. Mandatory rights relating to delays, loss or non-delivery remain unaffected. Returns, defects and assistance The Returns and refunds policy at https://thecolorway.net/return-policy?lang=en explains withdrawal, return costs, the return address and refunds. Standard consumer orders have a 14-day withdrawal period. The stated exception for goods made to your specifications or clearly personalised applies only where the legal conditions are met; choosing a standard colour alone does not remove withdrawal rights. Faulty, damaged or incorrect goods remain covered by applicable statutory rights, including for personalised products. Contact matigeru826@gmail.com with your order reference and a description of the issue. These terms do not limit mandatory consumer protections in your country.
Returns
Returns & refunds Clear steps for returning your Colorway order. This policy covers consumer orders delivered to Sweden, Norway, Denmark, Finland, Austria, Poland, Germany, France, the Netherlands, Belgium and Luxembourg. Mandatory consumer rights remain unaffected. 1. Change of mind For standard products bought online, you may withdraw without giving a reason within 14 calendar days after the day you, or a person you nominate other than the carrier, receives the goods. If one order is delivered in separate deliveries, the period starts after the last item arrives. 2. Tell us you want to withdraw Send a clear withdrawal notice to matigeru826@gmail.com or by post to the address above before the withdrawal period expires. Include your order number, the goods concerned and your contact details so we can identify the order. You may use the optional notice below, but it is not compulsory. Prior authorisation is not required. 3. Send the goods back Send the goods by post or courier to "INTROPAK" A. PAŚNIKOWSKI, L. PAŚNIKOWSKA, T. PAŚNIKOWSKI SPÓŁKA JAWNA, ul. Podchorążych 13, 20-811 Lublin, Polska, no later than 14 days after notifying us of withdrawal. Arrange your own return shipment and shipping label. Pack the goods securely, include the order reference and keep proof of dispatch. Contacting us for practical instructions does not suspend or restrict your right to withdraw. 4. Return costs For a change-of-mind return, you pay the direct return shipping costs; these depend on your carrier and location. We charge no restocking, handling or refund fee. If the product is faulty, damaged or incorrect, contact us before arranging postage so we can organise a suitable return at our expense. Statutory remedies are free of charge. 5. Product condition You may open and inspect the product as you would in a shop. Opening the packaging does not by itself remove your right to withdraw. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Return accessories and use the original packaging where possible; original packaging is not a condition for exercising withdrawal. Remove personal accounts and data from devices before returning them. 6. Refunds We reimburse the payments received, including the cost of the least expensive standard outbound delivery offered for a fully withdrawn order, within 14 days of receiving your withdrawal notice. Extra charges for a more expensive delivery option are not reimbursed. We may withhold reimbursement until we receive the goods or evidence of their dispatch, whichever occurs first. We use the original payment method unless you expressly agree otherwise, with no reimbursement fee. Your bank or payment provider may need additional processing time after the refund is issued. 7. Personalised goods The change-of-mind withdrawal right does not apply to goods made to your specifications or clearly personalised, such as an individual name or engraving, where the legal exception applies and was disclosed before purchase. Merely choosing a standard model or stock colour does not automatically make an item non-returnable. Rights concerning faulty or non-conforming goods still apply, including to personalised goods. 8. Faulty goods & exchanges If goods are faulty, damaged or different from your order, email matigeru826@gmail.com with your order number and a description of the issue; photos can help but are not a condition for your rights. Legal remedies, including repair, replacement, a price reduction or termination and a refund where applicable, remain available under the relevant consumer law. This 14-day change-of-mind policy does not shorten those rights. For a voluntary model or colour change, return the standard item under this policy and place a new order; this does not limit any statutory right to replacement. Optional withdrawal notice To: THECOLORWAY LIMITED, 71-75 Shelton Street, Camden, WC2H 9JQ, United Kingdom; matigeru826@gmail.com I hereby give notice that I withdraw from my purchase of the following goods: Order number / goods: Ordered on / received on: Consumer name and address: Date: Signature (only for a notice sent on paper):
Returns →Privacy
Privacy information — updated 27 October 2026 Contact THECOLORWAY LIMITED, 71-75 Shelton Street, Camden, WC2H 9JQ, United Kingdom, operates this store. Questions and rights requests: matigeru826@gmail.com. Data and purposes We use your name, email, delivery and optional billing address, courier phone number, basket and customisation choices, order and payment status, and support correspondence to provide requested services, process orders, deliver goods and handle returns. These activities are needed for the contract or steps you request before ordering. Business records also support applicable legal obligations. Security, fraud prevention and handling disputes serve our legitimate interests. Optional third-party analytics, advertising and media are controlled through Cookie settings. Payment and service providers Card details entered in the Stripe form go directly to Stripe. The store receives payment references, status and amounts needed to manage the order. Data needed for delivery and returns is shared with dispatch staff, "INTROPAK" A. PAŚNIKOWSKI, L. PAŚNIKOWSKA, T. PAŚNIKOWSKI SPÓŁKA JAWNA, and carriers. We also use hosting/security services, Resend for transactional email, and ip-api.com for location lookup. Google and external media services receive information when their optional features are enabled. Providers may process information in other countries. Stripe explains its processing and international safeguards at https://stripe.com/privacy. Contact us for information about other providers and transfers relevant to your order. Cookies and visit information The store remembers language, basket, sign-in and consent choices. Its visit feature records a visit identifier, pages, device/browser information and approximate city/country. For the ip-api.com lookup, the IP address is sent to that provider; the local cache stores a hash and location result rather than the plain IP. Visit and presence records use a 180-day cleanup period and the location cache 7 days. The visit identifier can remain for a year. Sign-in sessions expire after 30 days; login codes after 10 minutes. Order and support records are retained according to order servicing, applicable accounting/tax duties and the period needed for claims or disputes. Your choices and rights You can change optional cookie choices in Cookie settings and withdraw consent without affecting earlier processing based on that consent. Depending on the applicable law, you may request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. Contact us at the email above; reasonable identity verification may be needed. You may complain to the competent data-protection authority, including the ICO in the UK or the relevant authority in your EEA country.
Store visits
Necessary cookies remember your language, bag and a visit identifier. We count pages viewed, interactions with shop controls, saved cart contents (products and quantities only), city and country (looked up from your IP via ip-api.com, without storing the IP) so the studio can see live visitors, visit history and the path to purchase. Optional analytics and advertising cookies are separate and only load if you allow them.
Address suggestions
When you type a delivery or billing address, the address text and selected country are sent to Google Maps to suggest matching addresses. Your name, email and phone number are not sent for this search. You can enter or correct your address manually. Google Maps suggestions are subject to Google’s Terms of Service and Privacy Policy.